COVID-19 Shipping Alert
At present, orders placed are fulfilled and shipped within two (2) business days. We are actively working with our global shipping partners to minimize transit delays; however, customers in regions heavily impacted by COVID-19 may experience shipping delays or suspensions.
At this point we decided to deliver with the National Postal Office, due to the fact that they can deliver worldwide, at a very good price. Their services are flawless, the only downside being that especially with this pandemic situation, the packages tend to take up to 30 days to arrive to their destination.
However, we are looking constanly to improve the costumer`s experience, so you can be fully satisfied.
How much is delivery?
We are delighted to be able to offer some unique delivery fees, on all direct orders, regardless of the destination. However, due to the fact that the delivery fee depends on the package`s weight, the shipping fees are the following:
- -For one book, ordered in Romania, the shipping fee is 10 €;
- -Bethween tow and four books, ordered in Romania, the shipping fee is 15 €;
- -For one book, ordered worldwide, the shipping fee is 19 €;
- -Bethween tow and four books, ordered worldwide, the shipping fee is 25 €;
- -For more than five books, please contact us so we can make you a personalized offer.
Can you offer a specific day for when delivery will be made?
Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.
Are items dispatched together, or in separate packages?
We find it more efficient to dispatch items at th same time. However, if the order contains, for exemple, o book that is published and a book that is in pre-sale, they will be delivered separately.
Can you provide tracking numbers for packages?
Of course! All the items are high value books, so we feel that it`s important that you have access anytime you want regarding the packege`s current status.
When and how will I recive the tracking number for my package?
When you place your order, one of the contactat information that you will give us is your email. On that given email, we will inform you about your tracking number.
Were can I check the tracking number for my package?
The tracking number can be check at https://www.17track.net/ro, by introduceing the number from your email.
Order cancellation and returns
Can I cancel and return my order?
Sure, you can cancel your order within 30 days of receiving it by sending us an email at firstname.lastname@example.org. Once you’ve cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you’ll be refunded the price of the item(s) within 14 days. You’ll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We’ll refund the same means of payment as you used to make your purchase.